So recently in Notesland it's been business as usual - the same 5 people posting the same series of hacks and kludges to get around the shortcomings of the product.. nah just kidding! A couple of amusing posts from Ed Brill. The most amusing one is when he tries to install Notes ("My product") on his new iMac,
and fails miserably. I love how Mac people have been trying to give feedback about the problems with the install for ages which has all fallen on deaf ears..
The second and slightly older one is here, where Ed asks how easy it would be to change sorting on a mailbox. Ed obviously hadn't talked previously with any customers who have wanted to do this, but hopefully the flood of comments gave him the impression that it wasn't quite as simple as he might have liked to hope. This brings back memories of a site I worked on in London, where they had someone employed full time to manage their own customised version of the mail template. Customising the mail template is always a large undertaking. When done well it can provide users with a really enhanced mail experience, but when done badly it can cause some pretty weird issues.
It's not so relevant now given the features which the R6.x and R7.x templates have, but back in the days of R4 and R5 there were a lot of simple functionality things which were missing, especially from sites who had migrated from other mail products, so this kind of modification was pretty common. I can think of a few companies off the top of my head which were probably in the top 50 or so companies in the world which run modified mail templates, and have done for 5+ years or more, so I find it a bit of a worry that the product manager isn't aware of any of these issues.